ACS Updates

ACS Updates

Classes, playgroups, briefs and events are postponed or cancelled until further notice.

In-person client services are limited to mission essential requirements, such as in/out processing, Emergency Placement Care, and Victim Advocacy services. For an in/out processing appointment please call: 09662-83-2650

If you are in need of a Victim Advocate, please call the 24/7 hotline at 01622-96-0661. Army Emergency Relief (AER) will be completed online by contacting ACS AER Officers at the following numbers: CIV 09662-83-2650, DSN 476-2650

ACS Center remains open to answer phone calls and provide information and referral services to the community. Rose Barracks - 09662-83-2650

The Family Advocacy Program at Army Community Service has suspended all scheduled playgroups, classes, and briefs. The New Parent Support Program has also suspended all playgroups. The Exceptional Family Member Program (EFMP) events and activities have been cancelled. Please call 0172-894-9419

If you are in need of a Domestic Abuse Victim Advocate, please call our 24/7 hour on-call hotline at +49 1622-96-0661.

We will continue to accept requests for information about becoming an Emergency Placement Care (EPC) provider. Please call 0172-894-9419

USAG Bavaria AER sections will continue to process AER request via phone and email, there is no need to come into the local ACS for AER assistance. All clients requesting AER assistance will be referred to the online process. Garmisch eligible AER clients should contact either the Tower Barracks or Rose Barracks AER Officers at the contact information below.

Who is eligible for AER assistance?

a. Soldiers on Active Duty and their eligible Family members.

b. Soldiers Retired from Active Duty because of longevity and their Families

c. Retired Army Reserve and National Guard Soldiers receiving retired pay and their Family members.

d. Medically Retired Soldiers and their dependents, including both those placed on the Permanent Disability Retired List (PDRL) or Temporary Disability Retirement List (TDRL).

e. Members of the Reserve Component of the Army (National Guard and Army Reserve under Title 10 U.S.C) on continuous Active Duty for more than 30 consecutive days and their eligible Family members.

How to request AER assistance?

1) Contact your local AER office to receive guidance on how to process the AER request.

2) Once initial contact was made, your local AER Officer will be forwarding you the application package electronically.

3) Upon return of the application package, the local AER Section will evaluate your request for assistance consideration.

The following documents, are available online at, and will be needed to process your request: - Completed AER Form 101, Application for Financial Assistance - Completed AER Form 57, AER Budget Planning Sheet - Completed AER Form 575, AER Electronic Funds Transfer (EFT) Authorization - Supporting documentation to "validate financial need".

For further questions or instructions, please contact your USAG Bavaria AER office at: CIV 09662-83-2650, DSN 476-2650 or via email by clicking here. For after hour requests, please contact the American Red Cross 1-877-272-7337

Lending Closet:
CIV 09662-83-2650, DSN 476-2650 (Vilseck)


please click here to visit USAG BAVARIA online.