ACS Updates

ACS Updates

ACS offices have reopened.

Please choose your post below for more information:

TOWER & ROSE BARRACKS (Grafenwoehr/Vilseck)

ACS on Rose Barracks - B322

Monday-Friday: 7:30 a.m. - 4:30 p.m.
Weekends & Federal Holidays: Closed

CLICK FOR MORE INFORMATION


Customer Guidelines:

  • Please wash and/or sanitize hands upon entry to ACS office
  • Face mask required
  • Facility limited to maximum of one person/couple/family
  • Maintain social distancing
  • Children not permitted at appointments
  • Adherence to safety rules and staff directions required

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Tower Barracks ACS  - B244

7:30 a.m. - 4:30 p.m.; Closed Weekends and all Federal Holidays

Services Offered:

  • In/Out processing to include Lending Closet, Financial
  • Counseling and Army Emergency Relief (AER), Information and Referral
  • Services and Exceptional Family Member Program (EFMP)

CLICK FOR MORE INFORMATION


Customer Guidelines:

  • Enter through the main door
  • Face mask required
  • Must wash and/or sanitize hands upon entry
  • Maintain social distancing
  • No children permitted unless child is part of session/appointment
  • Adherence to safety rules and staff directions required
HOHENFELS - ACS

ACS at Hohenfels:

Monday-Friday:
8 - 11:30 a.m.
12:30 - 4 p.m.
Weekends & Federal Holidays: Closed

 

Customer Guidelines:

  • Enter through the main door
  • Face mask required
  • Must wash and/or sanitize hands upon entry
  • Maintain social distancing
  • No children permitted unless child is part of session/appointment
  • Adherence to safety rules and staff directions required
GARMISCH - ACS

ACS at Garmisch:

Monday-Friday: 8 a.m. - 5 p.m.
Closed for lunch noon - 1 p.m.
Weekends & Federal Holidays: Closed


DSN 440-3777 or CIV 08821-750-3777

 

Customer Guidelines:

  • Enter through the main door
  • Face mask required
  • Must wash and/or sanitize hands upon entry
  • Maintain social distancing
  • No children permitted unless child is part of session/appointment
  • Adherence to safety rules and staff directions required

 
MFLCs are available for web and phone counseling.
Click below for information.

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ARE YOU IN NEED OF A VICTIM ADVOCATE?

 

If you are in need of a Victim Advocate: 

Please call the 24/7 hotline at 01622-96-0661. Army Emergency Relief (AER) will be completed online by contacting ACS AER Officers at the following numbers: CIV 09662-83-2650, DSN 476-2650

ACS Center remains open to answer phone calls and provide information and referral services to the community. Rose Barracks - 09662-83-2650

The Family Advocacy Program at Army Community Service is slowly opening classes and conducting briefs again. To obtain information on what classes and groups are being offered, or to schedule a brief please contact Rose Barracks ACS at 09662-83-2650.

For more information on The New Parent Support Program and The Exceptional Family Member Program (EFMP) at ACS please contact Rose Barracks ACS at 09662-83-2650

 

If you are in need of a Domestic Abuse Victim Advocate:

Please call our 24/7 hour on-call hotline at +49 1622-96-0661.


EMERGENCY SERVICES - How to contact

 

Emergency services:

Local Polizei: 110 or MPs: 114.

ACS Family Advocacy Program & New Parent Support Program: 01728-94-9419 24/7 U.S.

USAG Bavaria Domestic Violence Hotline: 01622-96-0661

24/7 USAG Bavaria Sexual Assault Hotline: 09641-70-569-4567

Military Police (Reporting POC for Child Abuse & Domestic Violence): 09662-83-3397

Suicide Prevention Lifeline: 09641-83-118

Army Emergency Relief (after hours): American Red Cross: 1-877-272-7337

Virtual support: click the links below or follow us on Facebook: facebook.com/USAGbavariaACS/


ARMY EMERGENCY RELIEF

 

Army Emergency Relief:

We are currently working with clients, call-in only, Monday – Friday, 7:30 a.m. and 4:30 p.m.

Head over to the AER online portal by clicking here.

USAG Bavaria AER sections will continue to process AER request via phone and email, there is no need to come into the local ACS for AER assistance. All clients requesting AER assistance will be referred to the online process. Garmisch eligible AER clients should contact either the Tower Barracks or Rose Barracks AER Officers at the contact information below.


Who is eligible for AER assistance?

a. Soldiers on Active Duty and their eligible Family members.

b. Soldiers Retired from Active Duty because of longevity and their Families

c. Retired Army Reserve and National Guard Soldiers receiving retired pay and their Family members.

d. Medically Retired Soldiers and their dependents, including both those placed on the Permanent Disability Retired List (PDRL) or Temporary Disability Retirement List (TDRL).

e. Members of the Reserve Component of the Army (National Guard and Army Reserve under Title 10 U.S.C) on continuous Active Duty for more than 30 consecutive days and their eligible Family members.


How to request AER assistance?

1) Contact your local AER office to receive guidance on how to process the AER request.

2) Once initial contact was made, your local AER Officer will be forwarding you the application package electronically.

3) Upon return of the application package, the local AER Section will evaluate your request for assistance consideration.

The following documents, are available online at www.aerhq.org, and will be needed to process your request: - Completed AER Form 101, Application for Financial Assistance - Completed AER Form 57, AER Budget Planning Sheet - Completed AER Form 575, AER Electronic Funds Transfer (EFT) Authorization - Supporting documentation to "validate financial need".

For further questions or instructions, please contact your USAG Bavaria AER office at: CIV 09662-83-2650, DSN 476-2650 or via email by clicking here. For after hour requests, please contact the American Red Cross 1-877-272-7337


EMERGENCY PLACEMENT CARE


Army Emergency Placement Care

We will continue to accept requests for information about becoming an Emergency Placement Care (EPC) provider. Please call 0172-894-9419


LENDING CLOSET
 
To contact the Lending Closet, please call:

CIV 09662-83-2650, DSN 476-2650 (Vilseck)


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Find more Virtual MWR Channels:

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FOR UPDATED INFORMATION FROM THE GARRISON,
please click here to visit USAG BAVARIA online.